Cancellation and Changes Policy

To request a cancellation or date change, use your account or contact soporte@reelactionvallarta.com with your booking reference. Your booking remains unchanged until our team confirms the outcome. Deadlines use calendar dates in the departure location time zone, America/Bahia_Banderas, and the date your request is received. Keep a copy of your request. Cancellations received at least 60 calendar days before the departure date receive a full refund of payments made for the booking. The 60th day is included. For cancellations received fewer than 60 days before departure, we retain the 50% deposit. If you paid more than the deposit, the amount above it is refundable. A no-show is treated as a late cancellation. You may request a date change at least 45 calendar days before departure; the 45th day is included. Changes depend on availability and require written confirmation from our team. A request received on time remains eligible for review even if the team responds after the deadline. Requests made closer to departure are reviewed individually and are not guaranteed. We will explain any price difference before you agree to a change. Eligible card refunds are returned to the original payment method. The team will confirm the refund amount and processing status; your bank determines when the credit appears. Any cash refund is arranged with the team and recorded separately. A cancellation confirmation does not mean a refund has already been completed. Weather disruptions and mechanical failures are handled under the Weather and Safety Policy. These terms do not limit rights that cannot lawfully be excluded.